It’s nice to meet you.
With over 10 years of expertise in community, brand, and user research, I excel at crafting user-centric experiences that bring brands to life. A relationship builder and people connector, I am passionate about creating communities where people learn and grow together. My philosophy is to treat community as a product, everything starting with user research, ensuring that every experience begins from a deep understanding of the user and their unique needs. My passion is to help organizations solve problems with creative solutions that delight their users, customers, and employees.
Projects
smallTalk
The Director of Brand & Product Strategy for a startup developing products that help babies in the NICU.
Pivot Point
Acting Chief Experience Officer for a growing community of women making bold career moves.
Bounce Innovation Hub
The Director of Community & Partnerships at a startup coworking space & support organization.
“Jess is one of the most talented professionals I know. Her background spans experience design, community architecture, events, marketing, product, and brand, and that range is exactly why I brought her in as a Chief Experience Officer for Pivot Point, my professional network for women making bold career and leadership moves.
Jess has a rare ability to zoom all the way in and all the way out. She helped me lock in every detail of our Pivot Point Growth Retreats, from vendor partners and materials to the flow of the experience itself, while always protecting the integrity of the brand and the heart of the community. Her consumer research instincts, strategic thinking, and genuine care for the people on the other side of the work show up in everything she touches. I’m deeply grateful for her partnership and the thoughtfulness she brings to every project.”
Brittany Neish, Founder & CEO, Pivot PointGet In Touch
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